Refund policy

Thank you for shopping with Fana Home Choice. This Refund Policy explains our procedures for handling refunds and returns for purchases made through the Fana Home Choice mobile application ("App").

1. Eligibility for Refunds

1.1 Products Eligible for Refunds:

  • We accept returns and refunds for defective or damaged products.
  • Products must be unused, in their original packaging, and accompanied by proof of purchase (e.g., order confirmation).

1.2 Non-eligible Products:

  • Certain products may not be eligible for refunds due to hygiene or safety reasons (e.g., personal care items, perishable goods).

2. Refund Process

2.1 Initiation of Refund:

  • To request a refund, please contact our customer support team at within [number] days of receiving your order.
  • Provide details about the product and the reason for the refund request.

2.2 Inspection and Approval:

  • Our team will review your request and may require additional information or evidence (e.g., photos of the damaged product).
  • If your refund request is approved, we will provide instructions for returning the product.

3. Return Shipping

3.1 Shipping Costs:

  • You will be responsible for paying the shipping costs for returning the product unless the return is due to our error or a defective product.

4. Refund Processing

4.1 Timing:

  • Once we receive the returned product, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed within [number] business days, and a credit will be applied to your original method of payment.

4.2 Non-refundable Items:

  • Shipping costs and any non-refundable fees (e.g., customs duties, taxes) are non-refundable.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at

6. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on the App.

By making a purchase through the Fana Home Choice App, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.

Note: This Refund Policy is designed to provide general guidelines for handling refunds. Specific details and timelines may vary depending on the nature of the product and the circumstances of the refund request. Please contact our customer support team for personalized assistance.