Return policy

Thank you for shopping with Fana Home Choice. This Return Policy outlines our procedures for handling returns and exchanges for purchases made through the Fana Home Choice mobile application ("App").

1. Eligibility for Returns

1.1 Products Eligible for Returns:

  • We accept returns for defective, damaged, or incorrect products.
  • Products must be unused, in their original packaging, and accompanied by proof of purchase (e.g., order confirmation).

1.2 Non-eligible Products:

  • Certain products may not be eligible for returns due to hygiene or safety reasons (e.g., personal care items, perishable goods).

2. Return Process

2.1 Initiation of Return:

  • To request a return, please contact our customer support team at within [number] days of receiving your order.
  • Provide details about the product and the reason for the return request.

2.2 Inspection and Approval:

  • Our team will review your return request and may require additional information or evidence (e.g., photos of the defective product).
  • If your return request is approved, we will provide instructions for returning the product.

3. Return Shipping

3.1 Shipping Costs:

  • You will be responsible for paying the shipping costs for returning the product unless the return is due to our error or a defective product.

4. Exchange or Refund

4.1 Exchange:

  • If the product is eligible for exchange and available in stock, we will arrange for a replacement to be sent to you after receiving the returned item.

4.2 Refund:

  • If an exchange is not possible or if you prefer a refund, we will process the refund within [number] business days after receiving the returned product.
  • The refund will be applied to your original method of payment.

5. Contact Us

If you have any questions about our Return Policy or need assistance with a return request, please contact our customer support team at

6. Changes to this Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on the App.

By making a purchase through the Fana Home Choice App, you acknowledge that you have read, understood, and agree to the terms of this Return Policy.

Note: This Return Policy is designed to provide general guidelines for handling returns. Specific details and timelines may vary depending on the nature of the product and the circumstances of the return request. Please contact our customer support team for personalized assistance.