Cancellation policy

Thank you for using the Fana Home Choice mobile application ("App"). This Cancellation Policy explains our procedures for cancelling orders made through the App.

1. Cancellation Eligibility

1.1 Eligible Orders for Cancellation:

  • You may cancel an order if it has not yet been processed or shipped.
  • Cancellation eligibility may vary depending on the specific product and its shipping status.

1.2 Non-eligible Orders for Cancellation:

  • Orders that have already been processed, shipped, or delivered may not be eligible for cancellation.

2. Cancellation Process

2.1 Requesting Cancellation:

  • To request a cancellation, please contact our customer support team at as soon as possible after placing your order.
  • Provide details about the order you wish to cancel, including the order number and reason for cancellation.

2.2 Confirmation of Cancellation:

  • Our team will review your cancellation request and confirm whether the order can be cancelled.
  • If the order is eligible for cancellation, we will proceed with cancelling the order and provide confirmation to you.

3. Refund for Cancelled Orders

3.1 Refund Process:

  • If an order is successfully cancelled before processing or shipping, we will process a refund for the full amount paid.
  • The refund will be issued to your original method of payment within [number] business days.

4. Contact Us

If you have any questions about our Cancellation Policy or need assistance with cancelling an order, please contact our customer support team at

5. Changes to this Cancellation Policy

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on the App.

By using the Fana Home Choice App, you acknowledge that you have read, understood, and agree to the terms of this Cancellation Policy.

Note: Please note that cancellation eligibility and refund timelines may vary depending on the specific circumstances of each order. Contact our customer support team for personalized assistance with your cancellation requests.